Return & Refund Policy

Return Period

We offer a 30-day return window. If you are not satisfied with your order, please contact us so we can review your request and provide the best possible solution.

How to Start a Return

To start a return, please contact us at contact@constantincrys.com with your order number and details of the issue. All requests must be reviewed before any resolution is provided.

Resolution Options

Depending on the situation, we may offer one of the following solutions:

• Replacement of the item
• Full refund
• Partial refund
• Return instructions (if required)

Return Conditions

• Items must be unused and in original condition
• Proof of purchase is required
• Some cases may be resolved without requiring the item to be returned

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or incorrect — in those cases, we will cover the return shipping cost. Our support team will provide full instructions if a return is necessary.

Refunds

Approved refunds are processed within 10 business days after confirmation. Processing times may vary depending on your payment provider.

Damages & Issues

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue as quickly as possible.

EU Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 30 days of receiving the last item in your order, in accordance with EU consumer law. This return window is extended to account for weekends and public holidays. You may cancel your order at any time before it has been fulfilled.

To exercise your right of withdrawal, please use our self-serve returns portal — no need to contact us by email.

Contact

For any questions, contact us at contact@constantincrys.com