At [Constantin & Crys], we strive to provide high-quality fashion items for both men and women. If you're not completely satisfied with your purchase, we're here to help!

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return:

The item(s) must be unworn, unwashed, and in original condition with tags attached.

Items must be free of stains, odors, makeup, deodorant, or pet hair.

Items must be returned in their original packaging.

To start a return, please contact us at [your email] with your order number and reason for return. Once approved, we’ll provide return instructions.

Non-Returnable Items

The following items are non-returnable for hygiene and safety reasons:

Undergarments

Bodysuits

Swimwear

Sale or clearance items (marked “Final Sale”)

Exchanges

Need a different size or color? We offer free exchanges within 14 days of delivery, subject to stock availability. To request an exchange, contact us at [your email] with your order number and exchange details.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection. If approved:

A refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

Damaged or Wrong Item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We'll resolve the issue as quickly as possible—either with a replacement or full refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as we’re not responsible for lost return shipments.

Contact Us

For any return or exchange inquiries, please email us at:

📧 [m.constantin0707@gmail.com]

We value your satisfaction and appreciate your support!